If you’re using an outdated version of Google Photos, you may not be able to back up your files.
Go to “Google Photos” and ensure “All photos” is selected. Here’s what you need to do to check permissions: It’s possible you pressed the wrong button, and Google Photos can’t complete the backup. Google Photos can’t back up your files unless you give it permission to access the folders. If you want other folders to back up, configure the settings. Folders – Google Photos automatically backs up only your Camera folder. If you select “No data,” you won’t be able to back up your files until you connect to a Wi-Fi network. Cell data usage – Select the daily limit for backup using cellular data. If you choose “Original quality,” keep in mind that the files will take up more space. Upload size – Choose whether you want to upload files with no change to quality or a slightly reduced quality. Backup account – Double-check the account listed and ensure that’s the right one. If the toggle button is on, you should see these options: Tap “Back up & sync” and ensure the toggle button is switched on. Select the gear icon to access settings. Press your profile photo or initial at the top-right corner. Here’s how to check them and ensure everything’s set correctly: The problem may be in some of the settings. “Backup complete” – The process is completed. 
The app will display the number of remaining files.
“Backing up” – Google Photos is currently backing up your files. Depending on the number of files you want to backup, this process could take a while. “Getting ready to back up” or “Preparing backup” – This means Google Photos is getting your photos or videos ready for backup. Find the photo or video and continue with the backup. 
This may cause the backup to stop or pause.
“A photo or video was skipped” – The message suggests that one of the photos or videos you want to back up isn’t in line with Google Photos requirements. Simply tap “Turn on backup” to allow Google Photos to backup your photos. “Backup is off” – If you see this message, it means backup is turned off. Try connecting to a different network to enable backup. “Waiting for connection” or “Waiting for Wi-Fi” – This message means your internet connection isn’t strong enough for backing up photos. You’ll see one of the following messages: 
Tap your profile photo or initial at the top-right corner.
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